Khushhali Microfinance Bank earns first Global “Gold Level” Client Protection Certification

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Khushhali Microfinance Bank (KMBL) has achieved another great milestone, as it has been awarded with the Gold Level in ‘Client Protection Certification’, by the prestigious MicroFinanza Rating Agency. This international recognition has elevated Khushhali Microfinance Bank as the world’s first financial institution to achieve this coveted accolade.

The certification acknowledges that the accredited institution has ensured 100% compliance with the most stringent Client Protection Principles, set forth and approved by Cerise and the Social Performance Task Force (SPTF). The principles include transparency, responsible pricing, fair and respectful treatment of clients, privacy of client-data, prevention of over-indebtedness and appropriate product-design and delivery.

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President Khushhali Microfinance Bank – Mr. Ghalib Nishtar commenting on the achievement said; “It brings us great pride to have achieved the most prestigious certification that validates the leadership of Khushhali Microfinance Bank in the microfinance sector of Pakistan. We are fully committed to our mission, striving for excellence while adopting global best-practices for sustainability and securing the best interests of our customers, along with providing ethical treatment to the customers and employees, customer-centricity remains at the core of all Khushhali Microfinance Bank operations, as this certification has further enriched our commitment toward excellence.”

The Client Protection Certification is an independent and third-party evaluation that provides an objective seal of confidence that an institution is adequately implementing the client protection principles and the criteria to treat clients fairly, without harming their interest or well-being. By achieving this certification, Khushhali Microfinance Bank has publicly demonstrated its unwavering and long-standing commitment to client-protection by keeping our clients at the center of the decision-making process.

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