The online “People Driven” ride-hailing application InDrive is currently in a lot of trouble as customer (passengers and drivers) backlash against its harsh policies is growing every day. Users of the app have expressed dissatisfaction with InDrive’s most recent revisions to its policies, including the unjust increase in its commission percentage, account blocking, ride fare, inadequate navigation and timely refund.
The majority of drivers who switched their cars from using other comparable applications to InDrive in the hopes that the App will be beneficial to them has now gone back to using their old App or is considering using another one. This translates into fewer automobiles being available in the places where they are most needed. Similarly, many passengers have also abandoned the application owing to the vehicles’ frequent unavailability.
During the ride, a five-star driver with a rating of 4.9 told a 24/7 News representative that with the increase in commission percentage from 5% to 10%, drivers are unable to recover their fuel costs and are seriously considering switching to a better earning App that charges less or even zero commission with glittery offers like bonuses and peak factors. He also stated that the option of recharging the account using Telenor bank’s mobile wallet App Easypaisa always fails to respond, causing delays and restricted drivers from picking up rides with less credit in account.
The harsh policy of blocking accounts of passengers and drivers for no justifiable cause is also causing people to migrate to apps with more lenient regulations.
Passengers’ complaints about late arrival of vehicles at the location increased by more than 12% in December only as compared to previous month, with drivers blaming navigation because the app fails to accurately provide the projected time of arrival.
According to a source at InDrive , A large number of drivers and passengers have left the service since December, with many more planning to leave in January. If the current trend continues, the app will soon join the ranks of SWVL, Airlift, Uber, and CarFirst, all of whom have shut down or limited their activities.